This will begin the reset process which may take several minutes to complete. This will prompt a warning message stating this will restore the device back to factory settings.Į. This may require you to enter your login credentials on the recorder.ĭ. Click on the 'Settings' option to open the settings submenu. From a TV or monitor, right click on your screen to bring up the recorder's menu.ī. IMPORTANT: You MUST have your recorder connected to a TV or monitor to perform a Factory Reset.Ī. The Series can be found on the support label on your recorder or camera. To download your user manual, search for your Series in the search bar above and download the manual from your product support page. Refer to your user manual for step-by-step instructions on how to reset your device to factory settings if the steps below do not apply. IMPORTANT: Each device may have a separate process to restore factory settings. Step 3: Factory Reset your Recorder or Camera

If you still do not see them, proceed to Step 3. See if your devices are now appearing in your account. Once deleted, proceed to the App Store and download the Night Owl Protect App.ĭ. Press and hold on the app, tap Delete App and then tap Delete.Ĭ. Here you can find the Night Owl Protect App or search for it on the search bar at the top of the screen.ī. From your home screen, swipe all the way left to get to your app library. To uninstall the app properly, you must ensure it is removed from your app library, not just the home screen.Ī. To clear the app data, you must uninstall and reinstall the app. Once the app is removed, proceed to the Google Play Store and download the Night Owl Protect App again. Press and hold on the Night Owl Protect App and select 'Uninstall'. If the devices are still not appearing, try deleting the app and reinstalling it. Enter your login credentials to log in to your account and verify the devices are now appearing.Į. Go back to the home screen on your Android and open the Night Owl Protect App. At the bottom click on 'Clear Data' and 'Clear Cache'.ĭ.

Find the Night Owl Protect App and click on it.Ĭ. Open the 'Settings' app on your device.ī. Due to the variety of devices and versions, these steps may vary slightly.Ī. IMPORTANT:This process will be different for iOS and Android users. Step 2: Clear your App Data / Delete & Reinstall the App See if your devices are now showing in your account. If you need assistance with resetting your password, CLICK HERE.Į. Enter your login credentials to log back into your account. At the bottom of this page, click on 'Log Out'.ĭ. In the bottom right corner of the app, click on the 'Account' tab. Step 1: Log Out then Log Back In to the Appī. So, make sure your Ethernet cable is connected and you are networked before proceeding. It is possible your device is no longer appearing in the app because of a bad network connection. The recorder must be hardwired to your router (Internet) using the provided Ethernet cable. IMPORTANT: If you need help with the initial setup of your recorder or cameras, CLICK HERE for assistance.įor recorders (DVR or NVR), verify you are connected to the Internet. If you are still experiencing an issue after performing all of the steps, please contact our support team. Simply follow the steps below and check your account after each step to see if the problem has been resolved. If your Night Owl Protect device (recorder or camera) was previously appearing in the app but is no longer there, this troubleshooting article is for you.

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